Design your processes with the end customer in mind. Think about what they see as value and what they’re willing to pay for, as well as how quickly they expect to get results.

Staffing and Employee Performance Metrics

• Employee Productivity
• Quality of Work
• Quantity of Work
• Absenteeism
• Overtime Hours
• Staff Time Utilization
• Employee Satisfaction and Turnover

Financial Metrics

• Gross Profit and Net Profit
• Operational Expenses
• Customer Retention

Define your KPIs, set up processes to achieve them, and keep up to date with your targets:

https://www.youtube.com/watch?v=c_3bDClWZ8Y